Cancellation Policy

As a courtesy to our staff and guests, we ask that you contact the studio or cancel your appointment or via our studio app at least 12 hours prior to the start time of class if you are unable to attend your lesson to avoid being charged. We understand that unforeseen emergencies come up. However, traffic, work and being under the weather are cancellations so please cancel ahead of time if you foresee that happening to avoid being charged. 

Returns and Refunds

We do not offer refunds and skill or training packages. Please choose your programs carefully. We do not accept returns or exchanges of clothing, accessories, and other retail items unless the item you purchased is defective. If you receive a defective item, please contact us with details.

Reoccurring memberships can be canceled with a 30 day written cancellation notice, please email us at with the coach@themillhockey.com with the subject line “Cancel My Membership”.

Rental of the Main Rink, Shooting Lane, Workout Area, Facility, etc.

  • 50% of the agreed upon rental rate is due as a deposit to hold your reservation at the time of reserving the space. The remaining balance of the rental rate is due prior to the start time of the rental.
  • Purchaser of the space can cancel their reservation in writing via email for a full refund 30 days prior to the scheduled reservation.
  • A cancellation within 30 days of rental date will result in forfeiting the 50% deposit. Cancellations within 7 days of the rental date are non-refundable.
  • The Mill reserves the right to cancel the rental time for a full refund within 7 days of the scheduled event. No reason has to be given.
  • Renter is subject to follow all code of conduct and facility rules while renting time at the Mill. Renter is also responsible for anyone using the facility for their event and The Mill reserves the right to remove anyone from the facility at any time.
  • The primary renter is responsible for all damages that occur to the ice, equipment, and facility by any guests in their party.
  • All coaches and players must create an account, sign in, and sign a liability waiver with The Mill.
  • The Mill reserves the right to change the terms of services without notice.

Coach, Employee and Contractors

In addition to the development of our hockey players and enjoyment of the sport of hockey, the safety and protection of our participants is central to The Mill’s goals. The Mill is not a USA Hockey sanctioned ice rink; however, we adhere to most of USA Hockey’s guidelines including the SafeSport Program as a means to help protect its participants from physical abuse, sexual abuse and other types of misconduct, including emotional abuse, bullying, threats, harassment and hazing. We require that all employees, coaches, volunteers, and contractors working for The Mill have a valid SafeSport certification which includes a background check. 

Locker Room Monitoring

The Mill has predictable and limited use of locker rooms and changing areas. This allows for regular monitoring of locker room areas. While constant monitoring inside of locker rooms and changing areas might be the most effective way to prevent problems, we understand that this would likely make some players uncomfortable and may even place our staff at risk for unwarranted suspicion. We conduct a sweep of the locker rooms and changing areas before players arrive, and in-between training sessions. Locker rooms are not secured at all times; however, we have provided lockers that can be used for personal items and secured with a lock. The Mill is not responsible for lost or stolen items, if you are uncomfortable leaving your equipment and personal belongings we suggest they remain in your car or at home. 

Parents in Locker Rooms

We discourage parents from entering locker rooms unless it is truly necessary. If a player needs assistance with his or her uniform or gear, if the player is or may be injured, or a player’s disability warrants assistance, then we ask that parents let the coach know beforehand that he or she will be helping the player. We encourage parents to teach their players as young as possible how to get dressed so that players will learn as early as possible how to get dressed independently. The Mill and its coaches may in his or her discretion prohibit parents from a locker room.

Co-ed Locker Rooms

It is important that the privacy rights of all of our players are given consideration and appropriate arrangements made. All locker rooms at The Mill are deemed co-ed space. All players are required to arrive at the rink wearing their hockey base layers or shorts and t-shirts (in good condition – no holes or tears in clothing) under their street clothes. All members of the team must have this minimum attire before entering a co-ed locker room so that no player of one gender has the opportunity to see players of the opposite gender in a state of dress/undress. We have also provided 2 private restrooms for players who would like privacy getting dressed or need to change into their base layers before entering the locker room. 

Cell Phones and Other Mobile Recording Devices

Cell phones and other mobile devices with recording capabilities, including voice recording, still cameras and video cameras, are not permitted to be used in the locker rooms. If phones or other mobile devices must be used, they should be taken outside of the locker room. 

Concussions and Treatment 

Concussions are particularly common if you play a contact sport, such as hockey. The Mill requires all coaches, employees, and contractors to complete the CDC Heads Up to Youth Sports Online Training programing. However, ultimately it is the parents and players responsibility to diagnose and manage a concussion.

The Mill recommends the following actions:

  • Seek medical attention right away. A health care professional will be able to decide how serious the concussion is and when it is safe for your child to return to regular activities, including sports. 
  • Keep your child out of play. Concussions take time to heal. Don’t let your child return to play the day of the injury and until a health care professional says it’s OK. Children who return to play too soon – while the brain is still healing – risk a greater chance of having a second concussion. Repeat or later concussions can be very serious. They can cause permanent brain damage, affecting your child for a lifetime.

Concussion prevention program: The Mill will follow a standard concussion prevention program including but not limited to the following:

  • Teach proper skating technique (head up to see surroundings, knee bend for proper balance) and how to correctly give and receive a hit. This is applicable for both boys and girls
  • Helmets must fit securely around the head and fastened tightly
  • Neck strengthening exercises
  • Do not allow players to play in a dangerous manner. 
  • Teach players about the prevention, management, and treatment of concussions
  • When it doubt, players will sit out

Return to play program: any athlete held out for concussion evaluation or who has been diagnosed with a concussion must provide a written Return to Play form from a qualified medical provider allowing them to return to any training, practice or game activity with no restrictions. The parent must sign the form and the coach must also sign the form acknowledging that they received it.

To learn more go to www.cdc.gov/concussion 

Prohibited Conduct and Reporting

The Mill prohibits all types of physical abuse, sexual abuse, emotional abuse, bullying, threats, harassment and hazing, all as described in the USA Hockey SafeSport Handbook. Participants, employees or volunteers at The Mill may be subject to disciplinary action for violation of these locker room policies or for engaging in any misconduct or abuse or that violates the USA SafeSport Policies.

Sexual Misconduct Policy

The Mill does not tolerate any sexual misconduct behavior including but not limited to the following behaviors:

  • Sexual or Gender-related Harassment
  • Non-consensual Sexual Contact
  • Non-consensual Sexual Intercourse
  • Sexual Exploitation
  • Bullying or Hazing 
  • Other Inappropriate Conduct of a sexual nature, including:
    • an adult Participant engaging in an intimate or romantic relationship where an imbalance of power exists,
    • an adult Participant intentionally exposing a minor to imagery of a sexual nature
    • an adult Participant intentionally exposing private areas, or inducing another to do so, to an adult where there is an imbalance of power, or to a minor
    • an adult Participant engaging in inappropriate physical contact with a Participant where an imbalance of power exists.

The Mill will have exclusive jurisdiction to investigate and resolve all allegations and will have the authority to remove a participant, coach, employee, contractor, or volunteer if found they are engaging in any of the above listed behaviors and have violated this policy. 

Physical Misconduct Policy 

It is the policy of The Mill that there shall be no Physical Misconduct of any Participant involved at The Mill. Physical Misconduct is any intentional contact or non-contact behavior by a Participant that occurs within a context that is reasonably related to hockey and that causes, or reasonably threatens to cause, physical harm to another person.

Examples of Physical Misconduct may include, without limitation: 

  • Contact violations. Punching, beating, biting, striking, choking or slapping another; intentionally hitting another with objects, such as sporting equipment; encouraging or knowingly permitting a hockey player or referee to return to play prematurely following a serious injury (e.g., a concussion) and without the clearance of a medical professional. The activity known as “Locker Boxing” (fighting with helmet and gloves) is not accepted as part of hockey and constitutes Physical Misconduct that can produce head trauma in children and young adults and is prohibited at The Mill. 
  • Non-contact violations. Isolating a person in a confined space, such as locking a Participant in a small space; forcing a Participant to assume a painful stance or position for no athletic purpose (e.g., requiring an athlete to kneel on a harmful surface); withholding, recommending against, or denying adequate hydration, nutrition, medical attention or sleep; providing alcohol to a person under the legal drinking age; providing illegal drugs or non-prescribed medications to another. 
  • Criminal Conduct. Physical Misconduct includes any act or conduct described as physical abuse or misconduct under federal or state law (e.g. child abuse, child neglect, assault).
  • Exclusion. Physical Misconduct does not include professionally accepted coaching methods of skill enhancement (i.e., methods that are reasonably designed to coach, teach, demonstrate or improve a hockey skill), physical conditioning, team building, appropriate discipline, or improved athletic performance. In hockey, for example, Physical Misconduct does not include, in addition to other permitted physical conduct, appropriately shooting pucks at a goaltender, demonstrating checking and other hockey skills, and communicating with or directing participants during the course of a game or practice by touching or moving them in a non-threatening, non-sexual manner. Physical Misconduct also does not include conduct reasonably accepted as part of ice hockey and/or conduct reasonably accepted as part of Participant’s participation in ice hockey. 

Physical Misconduct also does not include conduct between that occurs during or in connection with a hockey training session. 

Emotional Misconduct Policy

It is the policy of The Mill that there shall be no Emotional Misconduct of any Participant involved at The Mill. Emotional Misconduct is any conduct by a Participant that occurs within a context that is reasonably related to hockey and includes (a) Verbal Acts, (b) Physical Acts (c) Acts that Deny Attention or Support, (d) Criminal Conduct and/or (e) Stalking. 

Emotional Misconduct is determined by the objective behaviors, not whether harm is intended or results from the behavior. 

  • Verbal Acts. Repeatedly and excessively verbally assaulting or attacking someone personally in a manner that serves no productive training or motivational purpose. 
  • Physical Acts. Repeated and/or severe physically aggressive behaviors by a Participant, including but not limited to, throwing sport equipment, water bottles or chairs at or in the presence of others, punching walls, windows or other objects. 
  • Acts that Deny Attention or Support. Ignoring or isolating a person for extended periods of time, including routinely or arbitrarily excluding a Participant from practice. 
  • Criminal Conduct. Emotional Misconduct includes any act or conduct described as emotional abuse or misconduct under federal or state law (e.g. child abuse, child neglect).
  • Stalking. Stalking occurs when a person engages in a course of conduct directed at a specific person, and knows or should know, that the course of conduct would cause a reasonable person to (i) fear for their safety, (ii) fear for the safety of a third person, or (iii) experience substantial emotional distress. Stalking may also include cyber-stalking. 
  • Exclusion. Emotional Misconduct does not include professionally accepted and age-appropriate coaching methods of skill enhancement, physical conditioning, team building, appropriate discipline or improved athletic performance. Emotional Misconduct also does not include conduct reasonably accepted as part of the sport of ice hockey and/or conduct reasonably accepted as part of Participant’s participation.

While a single Verbal Act or Physical Act may be inappropriate and justify a review and/or disciplinary or other action by The Mill, such single incidents would typically not constitute Emotional Misconduct.

Bullying Policy 

It is the policy of The Mill that there shall be no Bullying of any Participant involved at The Mill. Bullying is any repeated and/or severe behavior(s) that occurs within a context that is reasonably related to hockey and that is (a) aggressive (b) directed at a Minor, and (c) intended or likely to hurt, control, or diminish the Minor emotionally, physically or sexually. Bullying-like behaviors directed at adults are addressed under other forms of misconduct, such as Hazing and/or Harassment. 

Examples of Bullying behavior may include, without limitation, repeated and/or severe:

  • Physical. Hitting, pushing, punching, beating, biting, striking, kicking, choking, spitting or slapping, or throwing objects (such as sporting equipment) at another person.
  • Verbal. Ridiculing, taunting, name-calling or intimidating or threatening to cause someone harm.
  • Social, including cyberbullying. Use of rumors or false statements about someone to diminish that person’s reputation; using electronic communications, social media or other technology to harass, frighten, intimidate or humiliate someone; socially excluding someone and asking others to do the same.
  • Sexual. Ridiculing or taunting based on gender or sexual orientation (real or perceived), gender traits or behavior, or teasing someone about their looks or behavior as it relates to sexual attractiveness.
  • Criminal Conduct. Bullying behavior includes any conduct described as bullying under federal or state law. 
  • Exclusion. Conduct may not rise to the level of Bullying behavior if it is merely rude (inadvertently saying or doing something hurtful), mean (purposefully saying or doing something hurtful, but not as part of a pattern of behavior), or arising from conflict or struggle between persons who perceive they have incompatible views and/or positions. Bullying does not include professionally accepted coaching methods of skill enhancement, physical conditioning, team building, appropriate discipline, or improved athletic performance. 

Bullying also does not include rough play or conduct that occurs during a training session. Bullying above, is prohibited and shall be a violation of this Policy.

Threats Policy

It is the policy of The Mill that threats by a Participant to harm another Participant are not acceptable at The Mill. 

A threat to harm others includes any written, verbal, physical or electronically transmitted expression of intent to physically injure or harm someone else. A threat may be communicated directly to the intended victim or communicated to a third party. Threatening behavior by a Participant is prohibited in any manner.

Any Participant who engages in any act of threatening behavior that occurs within a context that is reasonably related to hockey is subject to appropriate disciplinary action including but not limited to suspension, permanent suspension, and/or referral to law enforcement authorities. The severity and pattern, if any, of the threatening behavior and/or result shall be taken into consideration when disciplinary decisions are made.

Harassment Policy

It is the policy of The Mill that harassing behavior of any Participant shall be prohibited. The purpose of this Policy is to describe the types of conduct and behaviors that are considered Harassment subject to this Policy, and for which Participants may be subject to disciplinary action.

Harassment is any repeated and/or severe conduct that occurs within a context that is reasonably related to hockey and that:

  • causes fear, humiliation or annoyance
  • offends or degrades
  • creates a hostile environment
  • reflects discriminatory bias in an attempt to establish dominance, superiority or power over an individual or group based on age, race, ethnicity, culture, religion, national origin, or mental or physical disability
  • any act or conduct described as harassment under federal or state law. 

Whether conduct is harassing depends on the totality of the circumstances, including the nature, frequency, intensity, location, context, and duration of the behavior. Conduct may not rise to the level of Harassment if it is rude (inadvertently saying or doing something hurtful), mean (purposefully saying or doing something hurtful, but not as part of a pattern of behavior), or arising from conflict or struggle between persons who perceive they have incompatible views and/or positions. Harassment does not include professionally accepted coaching methods of skill enhancement, physical conditioning, team building, appropriate discipline, or improved athletic performance. 

A Participant who engages in any act of harassing behavior that occurs within a context that is reasonably related to hockey is subject to appropriate disciplinary action, including but not limited to, suspension, permanent suspension, and/or referral to law enforcement authorities. The severity and pattern, if any, of the harassing behavior and/or result shall be taken into consideration when disciplinary decisions are made.

Reporting an Incident 

If an incident occurs, a report may be filled and sent to Coach@TheMillHockey.com

The Mill will have exclusive jurisdiction to investigate and resolve all allegations and will have the authority to remove a participant, coach, employee, contractor, or volunteer if found they are engaging in any of the above listed behaviors and have violated this policy.